Case Management

Our Case Management System is a stand-alone program to centralize all your cases and support your entire brand protection program. It provides a seamless transition from online to offline enforcement, the transfer of cases to a third-party, the scheduling of your IP registrations, customs registrations and seizures, the status of raids and any other brand protection activity you need to oversee. Additionally, it’s a cloud-based system that allows multiple people to access it in real-time from anywhere in the world.

Key Features

We keep all your cases in one convenient place. In doing so, it allows us to analyze each case and find links between the different counterfeit cases, which enhances their traceability by using data from the centralized database.

Our cloud-based system allows multiple users—including our customers’ approved external partners—to access and report on ongoing cases through a direct, efficient, and compatible external portal.

Our state-of-the-art software provides customers with a clear, visual overview of all their anti-counterfeiting activities, allowing them to visually connect cases and targets. Based on this insight, customers can then prioritize targets and uncover larger networks which eventually results in a more efficient use of budget.

By encouraging a reliable team workflow, the system delivers you the ability to balance and forecast your team’s workload, track your expenses, track performances of team members, and give you insight into ROI, all while providing you with a clear and complete overview of your compliance rate.

The system is integrated with our REVLECT software for the easy transition of offline to online, working towards safeguarding information and evidence from online enforcement. From here, customers can then take legal steps against infringers with the simple click of a button.

What makes Pointer stand out?

Integrated Software

Our advanced technology is able to effectively sift through and compile mass amounts of data and categorize it automatically, based on our client's specific requirements

Experienced Legal Team

Our dedicated team of certified investigators and enforcement agents are all qualified and experienced legal experts with the knowledge and acumen to take the appropriate measures required for each situation.

Collaborative Relationships with Key Parties

Due to our healthy relationships with all crucial parties—including global online marketplaces, domain registries, social media platforms, local investigators, law firms and law enforcement agencies—our inquiries are taken seriously and exacted in a timely manner, allowing us to support brand owners in both their on- and offline enforcement activities.

Customized Service

The combination of our software and our enforcement team means that each client gets a tailor-made and trusted protection plan that is customized to their advantage.

International Influence

With over 30 nationalities on our team, we are able to communicate with clients in their native language and provide insight into local procedures with a global perspective.